Whether it's payments, betting, your account, or bonuses, the xe663 support team is always ready to help. Choose a category below or jump straight into live chat.
Popular searches: withdrawal time, bKash deposit, bonus terms, KYC
Xe663 always has three support channels open. For the fastest resolution, use live chat.
Click the chat button in the bottom-right corner of any page on the site. You can speak directly with our support agents in Bengali.
Average wait: 2 minutesFor complex issues or document-related matters, send us an email. You'll receive a detailed response within 24 hours.
support@xe663.bestVIP members can speak directly with a dedicated manager via WhatsApp — the fastest and most personal service available.
For VIP MembersSee at a glance whether all services are running normally.
Last updated: Today at 6:00 AM
Here's an example of a typical support conversation.
Select the category that best fits your issue and find a solution fast.
Most payment issues at xe663 can be sorted out on your own. Check the list below.
| Method | Deposit Time | Withdrawal Processing Time | Minimum |
|---|---|---|---|
| bKash | Instant | 5–24 hours | ৳200 |
| Nagad | Instant | 5–24 hours | ৳200 |
| Rocket | 1–5 minutes | 12–24 Hours | ৳300 |
| Bank Transfer | 1–3 hours | 1–2 days | ৳1,000 |
| Crypto | 1–30 minutes | 30 minutes | $10 |
When making a deposit on xe663, always enter the correct user ID and reference number. Incorrect details may cause delays. If you run into any issues, reach out via live chat with a screenshot of your transaction.
The most common reason for withdrawal issues is incomplete KYC. Go to Account Settings and check whether your NID has been submitted.
The minimum withdrawal amount for bKash and Nagad is ৳500. Requests below this amount will not be processed.
Bonus balance cannot be withdrawn directly. You must first meet the wagering requirements, after which it will be converted to cash balance.
Standard withdrawals are completed within 24 hours. If it takes longer than that, contact live chat with your transaction ID.
Check your xe663 wallet history to see if the transaction shows as "Pending." Pending means it is still being processed — this usually takes 5–10 minutes.
Make sure you're sending to xe663's official payment number. Using an outdated number may cause your deposit to fail.
BKash has a daily send limit of ৳25,000. Once you hit the limit, use Nagad or bank transfer instead.
If a deposit takes more than 30 minutes, contact live chat with a screenshot of your bKash or Nagad transaction SMS.
Xe663 will never call you by phone to ask for payment or an OTP. If you receive a call from someone claiming to be xe663, report it to support immediately.
Any information you share when contacting xe663 is kept strictly confidential. We never share it with any third party. To learn more, read our Privacy Policy।
On any online betting platform, quality support matters — but so does getting that support in your own language. Many players in Bangladesh struggle to explain their issues in English, which is exactly why xe663 has made Bangla-language support a top priority from day one.
The xe663 Help Center operates on three levels. The first is this page itself — where you'll find self-contained solutions to common problems. The second is live chat, where trained agents assist you directly in Bangla. The third is email support, where complex cases are reviewed in detail.
Payment issues are the most commonly reported problems. In most cases, the delay isn't on the user's end — it's usually a network issue with the bank or mobile operator. xe663's support team can quickly track the transaction and resolve it.
Xe663 follows a fully transparent policy when it comes to betting disputes. If you have any question about a bet's outcome, it will be reviewed based on the official match result and the referee's decision. This process is typically completed within 24–48 hours.
On the login page, click "Forgot Password". An OTP will be sent to your registered email or mobile number. Follow the steps to set a new password.
Your account will be locked for 30 minutes after 5 consecutive incorrect password attempts. If your account is locked due to self-exclusion, please contact support.
Changing your mobile number requires KYC verification and approval from the support team for security purposes. Please submit your request by email.
If you're not receiving your 2FA code, make sure the phone number on your account is correct. If the SMS is delayed, wait 5 minutes and try again. If the issue persists, reach out via live chat.
Xe663 policy allows only one account per person. Having multiple accounts may result in bonus cancellation.
To claim your welcome bonus, make your first deposit within 72 hours of registration. Use your bonus code before completing the deposit.
Daily cashback is calculated at midnight and credited by 8:00 AM the following morning. If it hasn't arrived after that, please notify support.
Example: 10x wagering means if you receive a ৳1,000 bonus, you must place ৳10,000 in bets. Requirements may vary depending on bet type and game.
If your referred friend didn't register from their own device and network, tracking may not work correctly. Contact support with your friend's username.
Free spins typically need to be used within 7 days. You'll receive a reminder notification before they expire.
Full Terms & Conditions for Each Bonus Terms & Conditions page. It's a good idea to read through the terms before claiming a bonus.
If you're feeling overwhelmed or struggling with a gambling habit, contact xe663 Support right away. We'll help you set up self-exclusion. Learn more Responsible Gaming page.
The xe663 Help Center was built around the real experiences of users in Bangladesh. The team tracks every common issue and regularly adds new guides and solutions — which is why xe663's support team has earned a strong reputation within Bangladesh's online betting community.
Live chat is available 24/7, all week long. Peak hours in Bangladesh local time are 6:00 PM to 11:00 PM — during match time. Wait times may be slightly longer during these hours, but an agent will connect within 5 minutes.
The xe663 support team doesn't just resolve issues — they also help new players learn the ropes. Guidance is available on how to place bets, how the betslip works, and the best times to get into live betting.
Xe663 offers a more personalised support experience for VIP members. Platinum and Diamond members are assigned a dedicated account manager available directly via WhatsApp — someone who not only resolves issues but also keeps you informed about new offers and opportunities ahead of time.
Xe663 takes every complaint seriously. Each complaint is assigned a ticket number, and a confirmation email is sent once it has been resolved — ensuring no issue goes unaddressed.
The xe663 support team is available 24/7. Reach us on live chat for assistance in Bangla — average response time is 2 minutes.
Email: support@xe663.best